Customer Services Representative (click to apply) APPLY NOW

30000 - 45000 pkr / month
Wed, Mar 31, 2021
Full time

Job Responsibilities:

Position Summary

We are a young analytical company based in Karachi and are looking for an experienced Customer Support to assist in day-to-day customer support department.

The ideal candidate for this position will have experience in a call center environment and can provide customer support via email, phone, and online chat.

Role and Responsibilities

As a CSR you will:

·        Manage incoming calls and chats in a timely and effectively manner.

·        Handle customer inquiries both over the phone and by chat.

·        Manage and resolve customer complaints.

·        Follow up customer calls where necessary.

·        Complete call logs and reports.

·        Identify customer needs.

·        Resolve customer problems.

·        Provide guidance.

·        Provide right solutions to customers.

·        Keep records of all customers conversation on call database.

Required Skills

·        Good communication skills, especially speaking and writing, as that will allow you to ask better, more relevant, questions of customers.

·        Knowledge of customer service practices and principles.

·        Excellent data entry and typing skills.

·        Good MS Office skills.

·        Being flexible and adaptable.

·        Good teamwork skills.

·        Excellent listening, verbal, and written communication skills.

·        Attention to detail.

·        Customer service orientation.

·        Being able to deal with all types of people.

·        Being able to work independently.

Job Details

Industry: Telecommunication / ISP

Functional Area: Client Services & Customer Support

Total Positions: 5

Job Shift: Morning/Evening/Night

Job Type: Full Time/Permanent

Job Location: IslamabadKarachiLahore

Gender: No Preference

Minimum Education: Matriculation/O-Level

Career Level: Entry Level



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